Providing the Empathetic Care Patients Need to Navigate the Global Health Crisis
Healthcare agencies around the world have been stretched beyond their limit. The COVID-19 crisis has impacted countries and communities around the world in unprecedented ways, forcing Healthcare administrators to proactively and safely manage new phases in a patient’s journey.
Learn more about our comprehensive COVID-19 Services
The continued need for COVID-related services continues, and will persist throughout the next year – or even longer.
Read the exclusive white paper from industry expert, Peter Ryan, to better understand observations, trends, and recommendations from around the world.
The Need for Telehealth Services Has Never Been Greater
With community lockdowns and physical distancing requirements in place, Healthcare providers need to provide patient screenings online or via video conference. This dramatic shift requires additional resources to provide pre-screening, appointment scheduling, and patient follow up including delivering test results and conducting contact tracing. Virtual oversight and management of the full patient journey has become a public health necessity.
Clients are Seeing Real Results
COVID-19 test scheduling and results notification services implemented for state-run organization in the US in just two weeks.
Proactive outreach to 5,000 high-risk US Medicare members for education on how to identify, prevent, and get tested for COVID-19.
COVID-19 support services for a European health ministry delivered in less than two weeks with 1400 agents trained to triage symptoms and provide testing guidance.
Comprehensive Services for Both Providers and Payers
COVID-19 Services to support inbound citizen and patient hotlines, and assist with coordinating Testing, Tracking, Tracing, and Vaccine Management
New member/patient enrollment, registration, and record management
Cost estimates
Member/patient eligibility and coverage
Member/patient correspondence – scheduling test results, prior authorizations, etc.
Claims Management, including indexing, processing, reviews, status appeals and grievances
Revenue Cycle Management including billing, coding, payment processing, adjustments, refunds, and collections
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. If enabled, we also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Manage Cookie Preferences
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click OK and we’ll apply these cookies. To modify your choices or for more information about the types of cookies we use, please click Customize Settings.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click OK and we’ll apply these cookies. To modify your choices or for more information about the types of cookies we use, please click Customize Settings.