Providing the Empathetic Care Patients Need to Navigate the Global Health Crisis
Healthcare agencies around the world have been stretched beyond their limit. The COVID-19 crisis has impacted countries and communities around the world in unprecedented ways, forcing Healthcare administrators to proactively and safely manage new phases in a patient’s journey.
Learn more about our comprehensive COVID-19 Services
The continued need for COVID-related services continues, and will persist throughout the next year – or even longer.
Read the exclusive white paper from industry expert, Peter Ryan, to better understand observations, trends, and recommendations from around the world.
The Need for Telehealth Services Has Never Been Greater
With community lockdowns and physical distancing requirements in place, Healthcare providers need to provide patient screenings online or via video conference. This dramatic shift requires additional resources to provide pre-screening, appointment scheduling, and patient follow up including delivering test results and conducting contact tracing. Virtual oversight and management of the full patient journey has become a public health necessity.
Clients are Seeing Real Results
COVID-19 test scheduling and results notification services implemented for state-run organization in the US in just two weeks.
Proactive outreach to 5,000 high-risk US Medicare members for education on how to identify, prevent, and get tested for COVID-19.
COVID-19 support services for a European health ministry delivered in less than two weeks with 1400 agents trained to triage symptoms and provide testing guidance.
Comprehensive Services for Both Providers and Payers
COVID-19 Services to support inbound citizen and patient hotlines, and assist with coordinating Testing, Tracking, Tracing, and Vaccine Management
New member/patient enrollment, registration, and record management
Cost estimates
Member/patient eligibility and coverage
Member/patient correspondence – scheduling test results, prior authorizations, etc.
Claims Management, including indexing, processing, reviews, status appeals and grievances
Revenue Cycle Management including billing, coding, payment processing, adjustments, refunds, and collections
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