Insurance Services

Insurance Services

An increasingly digital insurance landscape is transforming business operations and driving process efficiencies.

Like many sectors in recent months and years, the insurance industry is rapidly changing. On top of having to recover from the COVID-19 disruption, insurers must also contend with digitally savvy customers and their evolving requirements, fluctuating market conditions, increasingly strict regulations and compliance requirements, and agile competitors that include a growing InsurTech footprint.

By striking a balance between transformative technologies and the human touch, Teleperformance helps steer industry players toward digitalization to scale faster, respond quickly, improve security, and achieve smart and resilient operations.

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Harness the power of digital to re-engineer your business model, create unique customer experiences, and transform your industry offerings:

  • Property and Casualty Insurance

Enhance policy, distribution, and claims functions across Collections, Account Creation, Maintenance, and Servicing, Customer Support, Underwriting Operations, Fraud Detection and Risk Management, Consulting, and Security and Data Privacy.

  •  Homeowners and Property Insurance

Adopt a holistic strategy and drive growth in theareas of Payments Processing, Account Maintenance and Servicing, Fraud Detection, Product and Customer Support, Consulting, and Collections.

With industry-leading expertise, we deliver best-in-class domain capabilities within the insurance sector:

  • Licensed Services
    We rely on our licensed agents to professionally sell, service, and work the growing complexities of insurance policies.

  •  Claims
    We harness innovation to streamline client workflow, improve claims management, and deliver exceptional customer experiences.


  •  Policy Administration
    We enable clients to reduce costs, improve productivity, and accelerate the speed to market for new products.


  •  Mergers & Acquisitions (M&A)
    We help clients reset, reorganize, and optimize their portfolios through M&A activities to strengthen their future competitive positioning.
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With industry-leading expertise, we deliver best-in-class domain capabilities within the insurance sector:

  • Licensed Services
    We rely on our licensed agents to professionally sell, service, and work the growing complexities of insurance policies.

  •  Claims
    We harness innovation to streamline client workflow, improve claims management, and deliver exceptional customer experiences.


  •  Policy Administration
    We enable clients to reduce costs, improve productivity, and accelerate the speed to market for new products.


  •  Mergers & Acquisitions (M&A)
    We help clients reset, reorganize, and optimize their portfolios through M&A activities to strengthen their future competitive positioning.

A Teleperformance Customer Experience (CX) Lab Survey measured the impact of human interactions in customer service on auto insurance and found that:

55
of consumers are willing to recommend the brand
59
are satisfied with the company
63
are likely to remain as customers
83
of consumer concerns were solved after the first contact
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The Teleperformance Value

  • Custom solutions based on in-depth industry knowledge and experience

  • Agile and flexible solutions to easily scale up or down as business needs change

  • Dedicated support across the development and deployment life cycle

  • Technology, Analytics, and Process Excellence (T.A.P.™) framework

  • Lean Six Sigma operational excellence

  • Smart-shoring options, including TP Cloud Campus

  • Proprietary technology tools

A Truly Global Presence

  • More than 380,000 employees
  • Comprehensive, global operations spanning more than 170 markets across 83 countries

Respond swiftly to market shifts. Take advantage of digitally-driven efficiencies and opportunities without losing the irreplaceable human connection.

Contact us

Respond swiftly to market shifts. Take advantage of digitally-driven efficiencies and opportunities without losing the irreplaceable human connection.

Contact us
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