Delivering customer service excellence across all domains of telecom operations
Welcome to the telecom, and media industry—where the competition is high, and where innovation is a must. Teleperformance understands our clients’ need for creative and innovative solutions, as well as techniques to entice, connect, and build better relationships with their customers.
As a global leader in omnichannel customer experience management, we know the value of customer interactions, and the importance of understanding individual clients and different market segments in today’s vast telecom environment.
Communicate Better through Our High-Tech, High-Touch Approach
Decades of excellence and leadership in providing support to the telecom industry
Managing millions of voice and non-voice transactions a year
High-service expertise for inbound sales and services, outbound sales, and telemarketing
World-class experience in customer acquisition, maintenance, and retention
Customer maintenance: outbound reference request, information center, order-taking, account maintenance services, service helpdesk and technical support, mail management, query management
Customer maintenance: outbound reference request, information center, order-taking, account maintenance services, service helpdesk and technical support, mail management, query management
Aided by technology and fueled by our people’s passion for interactions, we are able to bring our clients’ customers closer through their preferred channels.
Aided by technology and fueled by our people’s passion for interactions, we are able to bring our clients’ customers closer through their preferred channels.
The Teleperformance Impact
Achieved 40% cost savings for one of the largest US telecommunications providers
Exceeded KPIs in all core areas for a Fortune 500 telecom company
Improved customer experience through our responsive and high-quality services
“We are grateful for our long-term, trusted partnership with Teleperformance. We commend their organization for providing service delivery excellence to our customers around the globe.”
Client testimonial from one of the largest telecommunications Fortune 500 companies in the US.
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Value Delivery
Transformed operating model of physical relationship managers to virtual relationship managers
Readily available capacity within existing premises with professional and credible management teams possessing a good mix of telecom industry and service delivery experience
Guaranteed cost savings and generated opportunities with enhanced CSAT and quality services
Best global practices in process implementation to deliver the best possible results using metrics and Key Performance Indicators (KPI), fine-tuned to deliver the right outcomes
Real-time reporting to ensure maximum operational efficiency and effective customer experience management that is focused on automation and digital transformation
Manages operations with minimal leakage and high productivity
Dedicated teams aligned to share meaningful insights about current products, processes, and the voice of customers with clients
Value Delivery
Transformed operating model of physical relationship managers to virtual relationship managers
Readily available capacity within existing premises with professional and credible management teams possessing a good mix of telecom industry and service delivery experience
Guaranteed cost savings and generated opportunities with enhanced CSAT and quality services
Best global practices in process implementation to deliver the best possible results using metrics and Key Performance Indicators (KPI), fine-tuned to deliver the right outcomes
Real-time reporting to ensure maximum operational efficiency and effective customer experience management that is focused on automation and digital transformation
Manages operations with minimal leakage and high productivity
Dedicated teams aligned to share meaningful insights about current products, processes, and the voice of customers with clients
Teleperformance is here to help you achieve maximum operational efficiency. Take your business to the next level in the telecom industry.
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