Sales

Maximizing sales results starts with companies ensuring an exceptional experience for their customers.

At Teleperformance, we have developed and implemented strong sales programs all over the world based on our exceptional processes and tools. We know that building strong relationships is essential for sales. Our enterprise business and direct-to-consumer sales solutions solidified by our complete sales framework can help companies ensure that they have an edge in these increasingly competitive times.

Your Digital Partner in Customer Acquisition

Teleperformance also offers analytics and strategic solutions to ensure your customer acquisition programs meet your sales goals. This includes buyer journey mapping, alignment of solutions to customer profile types, behavioral targeting, predictive or marketing analytics, dynamic agent scripting, and call routing.

Drive your business forward with Teleperformance’s complete sales framework. Our high-tech, high-touch approach blends emotional intelligence with technology for higher conversion ratios, fewer escalations, and higher revenues per call, resulting in a superior buyer experience for your customers.

The Teleperformance Sales Framework:

High-Profile Sales Specialists
Highly skilled sales representatives with customer relationship experience

Process and Management Methodology for Sales
Process and management methodology for customized sales

Sales Culture
Sales culture focused on customer proximity

Best Tools
Best-in-class tools to support contextualized sales

Strategic Solutions
Strategic solutions to better understand customer needs

A Superior Buyer Experience

Teleperformance provides you the flexibility to supplement your existing sales program, or serve as a turn-key, stand-alone program. You can mix and match the solutions that best meet your needs:

Lead generation (both digital and voice)
Lead appending/validation/qualification
Appointment scheduling
Outbound and/or inbound telesales
eCommerce support including chat, bots, and a unique shopping cart abandon solution
Service-to-sales
Existing customer cross sell and upsell
Customer retention and loyalty management
Customer win-back and surveys

A Superior Buyer Experience

Teleperformance provides you the flexibility to supplement your existing sales program, or serve as a turn-key, stand-alone program. You can mix and match the solutions that best meet your needs:

Lead generation (both digital and voice)
Lead appending/validation/qualification
Appointment scheduling
Outbound and/or inbound telesales
eCommerce support including chat, bots, and a unique shopping cart abandon solution
Service-to-sales
Existing customer cross sell and upsell
Customer retention and loyalty management
Customer win-back and surveys

Make every interaction an opportunity for your business to improve sales results while providing an excellent customer experience.

The Right People

We believe that the first step is hiring highly skilled sales specialists with customer relationship experience. To do this, we developed a proprietary methodology for hiring the best sales specialists using a statistical model: OnTarget Recruiting Scores. This allows us to identify the best key qualifiers of potential sales representatives and calculate the probability per candidate for sales.

But hiring the right people is never enough. Once the right candidates have been selected, our sales specialists undergo meticulous sales training to align them with Teleperformance's culture and with the client's values while learning sales techniques to deliver the best results.